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Customer Expectations
DescriptionThis program contains two learning courses of material: Setting Customer Expectations about the Construction Process and Managing Customer Expectations with Construction Meetings.
This training is intended for sales representatives, office staff, or anyone interested in gaining practical knowledge for managing customer expectations about the construction process.
The first course teaches you, as a builder's sales representative, how to help your customers achieve clear, realistic expectations about the company's products and services. This increases both customer satisfaction and sales team productivity.
Setting Customer Expectations about the Construction Process contains four modules:
- Module 1, Understanding customers and their expectations, has two lessons. You'll learn what customers really expect when they build new homes. You'll also learn why it's important for you as a sales representative to help them achieve clear, realistic expectations.
- Module 2, Communicating effectively with your customer, contains four lessons. This module teaches basic techniques for communicating effectively with each customer. These techniques range from listening carefully to the best ways to make promises.
- Module 3, Key concepts for setting customer expectations, contains five lessons. This module discusses the key concepts about the construction process that a well-prepared customer understands and how they affect the customer's expectations.
- Module 4, Handling frequently asked customer questions, contains seven lessons. You'll look at examples of questions that customers frequently ask about their key expectations, and learn how to give effective answers to those questions.
- In the second course, you'll learn techniques that will help you manage customer expectations with construction meetings so that you'll have happier, more satisfied customers.
- Module 1, How construction meetings help create satisfied customers, has two lessons. You'll learn about what customers really expect when they build new homes. You'll also get an overview of the ways in which you can use construction meetings to manage those expectations and to build good relationships with your customers.
- Module 2, How to communicate with your customer, contains five lessons. This module will teach you five basic techniques for communicating effectively with your customer. These techniques range from listening carefully to the best ways to make promises.
- Module 3, The basics of construction meetings, contains six lessons. This is an overview of the subjects you should discuss at each construction meeting and how those topics relate to a customer's expectations. You'll see recommended agendas for each meeting and learn how to prepare for a construction meeting.
- Module 4, Handling frequently asked customer questions, contains five lessons. You'll look at examples of questions that customers frequently ask about their key expectations, and learn how to give effective answers to those questions.
REGISTRANTS HAVE 60 DAYS AFTER PURCHASE TO COMPLETE THE TRAINING.
BONUS LEARNING OPPORTUNITY: We will be offering one 30-minute live Q&A session each quarter for attendees of our online technical courses. Sessions will be open forum format with learners from across the country. Receive valuable guidance from one of our industry experts and hear from other learners in similar positions.
Registration Fee
One attendee / one program from our on-demand technical training library:
$500 per attendee / per program
Multiple attendees or multiple programs from our on-demand technical training library:
$400 per attendee / per program*
*MUST REGISTER ALL ATTENDEES AT THE SAME TIME OR COMPLETE REGISTRATION FOR MULTIPLE PROGRAMS ON THE SAME DAY TO QUALIFY FOR THE MULTI-ATTENDEE / MULTI-PROGRAM DISCOUNT.
Prices subject to change without notice. Payment is required at the time of registration.